BEK Connect: More Than a Phone System - How Modern Businesses Communicate

Welcome to the first edition of Essential Edge, a quarterly newsletter created for all of our BEK business customers! Each issue, we’ll take a closer look at the tools and features available to you, share tips for getting more out of your service, and keep you informed about what’s new across the BEK portfolio. Whether you’re a longtime customer or just getting started, our goal is to help your business communicate better, work smarter, and get the most out of what BEK offers.

In this first edition, we’re shining a spotlight on BEK Connect, taking a fresh look at what it is, what it can do, and why it might be exactly what your business needs, if you don’t already use it.

Here’s a closer look at what makes BEK Connect different, and why it’s built for the way businesses work today.

You Don’t Have to Be on BEK Fiber to Use BEK Connect

This is one of the most common misconceptions, and it’s worth clearing up first. You do not need to be a BEK Fiber internet customer to have BEK Connect. BEK supports business phone systems for companies across several states, regardless of your internet provider. If you’re looking for a better business phone solution, BEK Connect is available to you, regardless of if you have BEK Fiber or not.

What Makes an IP Voice System Different?

Traditional phone systems run on old copper wire networks; they make calls and not much else. BEK Connect is an IP voice system, meaning it runs over the internet. That shift might sound technical, but what it means for your business is simple: more flexibility, more features, and a system that can grow with you.

Instead of being locked into a desk phone in a fixed location, your business line goes where you go. Your team can work from the office, home, or on the road, and your customers will never know the difference.

Designed for the Way Modern Teams Actually Work

Today’s teams don’t operate from a single desk or even a single building. BEK Connect was designed with that reality in mind. Whether your staff is in the field, working remotely, or spread across multiple locations, BEK Connect keeps everyone connected under one unified system.

Features like mobile apps let your employees connect their business line directly to their personal smartphone, so they’re reachable without giving out a personal number. Internal instant messaging keeps quick conversations off your email inbox. And with voicemail, texting, and video meetings all in one platform, your team spends less time switching between tools and more time getting things done.

It Works with the Tools You Already Use

One of the most powerful, and often overlooked, features of BEK Connect is its ability to integrate directly with your customer management systems. Whether you rely on a CRM to track leads, manage service calls, or stay on top of customer relationships, BEK Connect works alongside those platforms to streamline your workflow and keep your team in sync.

BEK Connect also integrates with industry-leading collaboration platforms like Cisco Webex and Microsoft Teams, so if your team already lives inside one of those tools, your phone system can plug right in. No more bouncing between apps to make a call or join a meeting because it all works together.

Everything Your Business Needs to Communicate

To put it simply, BEK Connect delivers:

Voice: Reliable, crystal-clear business calls

Voicemail: Accessible from anywhere, including receiving voicemail to email

Text Messaging: For quick, professional customer communication

Internal Instant Messaging: Keep your team connected without cluttering email

Mobile Apps: Your business line in your pocket

Video Meetings: Built-in conferencing when face-to-face matters

Webex & Microsoft Teams Integration: For teams already using those platforms

If you’ve been using BEK Connect for calls, it may be time to explore everything else it can do for your business. If you’re not currently using BEK Connect, let us show you how it works. Our team is ready to walk you through the features that fit your business best.

Call 1-701-255-2032 or 877-255-3420, or visit bekconnect.com to learn more.